Contact us
Contact Us
We’d love to hear from you! At thewhitelabel, we’re here to assist with any questions, feedback, or requests you may have. Whether you're inquiring about our premium products, need help with an order, or are interested in collaborating, our team is ready to provide the support you need.
Get in Touch
For all inquiries, please feel free to email us at sales@twl.sg. Our customer service team will respond within 1-2 business days, ensuring you receive prompt and helpful assistance.
Collaborations
If you’re an influencer, model, or brand interested in partnering with thewhitelabel, please reach out to us via email at sales@twl.sg. We’re excited to explore new opportunities for collaborations and to connect with like-minded creatives.
We look forward to hearing from you!
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 2 business days.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!